Shipping policy

Last updated: July 2026

At Catuva, we are committed to delivering your order as quickly and safely as possible. Please review the information below before placing your order.

Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times are:

United States: 8–20 business days

Please note that these are estimated delivery times and may vary depending on your location, customs processing, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email (where tracking is available).

Please allow up to 72 hours for tracking information to become active.

Delays

While we strive to deliver every order on time, occasional delays may occur due to:

Customs inspections
Carrier delays
Peak holiday seasons
Severe weather
Other unforeseen circumstances

We appreciate your patience and understanding should any delays arise.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Catuva is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us as soon as possible, and we will do our best to assist before your order is dispatched.